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PRIVACY POLICY

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Effective date: 13 April 2026
Last updated: 13 April 2026
 

CORTREX LTD ("Cortrex", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.
 

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, submit an enquiry, request a demonstration, use our services, or otherwise interact with us.
 

1. Who we are

CORTREX LTD is a company registered in England and Wales under company number 17057051.
 

Registered office:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
 

Email:
info@cortrex.co.uk
 

For the purposes of data protection law, CORTREX LTD is the data controller of the personal data collected through this website and in connection with our business activities.
 

2. What personal data we collect

We may collect, use, store and transfer the following categories of personal data:
 

Identity and contact data

This may include your name, job title, organisation name, telephone number, email address, postal address, and other contact details you choose to provide.
 

Enquiry and correspondence data

This may include the content of messages you send to us, enquiries submitted through our website, booking or demo requests, and any follow-up communications.
 

Business and service-related data

Where relevant to an enquiry or service discussion, this may include information about your organisation, service type, regulatory position, staffing structure, compliance requirements, or operational needs.
 

Technical and usage data

This may include IP address, browser type and version, device information, time zone setting, operating system, pages viewed, time spent on pages, referring website, and other website usage data collected through cookies and analytics technologies.
 

Marketing and preference data

This may include your communication preferences and your preferences in receiving updates or marketing communications from us.
 

3. How we collect your personal data

We collect personal data in a number of ways, including:
 

  • when you contact us by email, telephone or contact form

  • when you request information, a call, consultation or demonstration

  • when you use or interact with our website

  • when you engage with us in relation to advisory, compliance, registration or platform services

  • through cookies and similar tracking technologies

  • from publicly available business information where relevant to a legitimate business enquiry or prospective engagement


4. How we use your personal data

We may use your personal data to:

  • respond to your enquiries and requests

  • provide information about our services, products and solutions

  • arrange consultations, calls, demonstrations or follow-up discussions

  • assess your requirements and prepare proposals, quotations or onboarding steps

  • provide advisory, compliance, platform or related business services

  • manage our relationship with you or your organisation

  • improve our website, content, services and user experience

  • administer and protect our website, systems and business

  • comply with legal, regulatory and contractual obligations

  • send service-related communications

  • send marketing communications where permitted by law


5. Our lawful bases for processing

We rely on one or more of the following lawful bases when processing personal data:


Contract

Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you or your organisation.


Legitimate interests

Where processing is necessary for our legitimate interests in operating, improving and growing our business, managing enquiries, maintaining client relationships, protecting our systems, and promoting relevant services, provided those interests are not overridden by your rights and interests.


Legal obligation

Where processing is necessary for compliance with legal or regulatory obligations.


Consent

Where consent is required by law, including for certain cookies or direct marketing activities, we will rely on your consent.


6. Marketing communications

We may send you information about our services where you have requested information from us, engaged with us, or where we are otherwise permitted to do so by law.


You can ask us to stop sending marketing communications at any time by contacting us at info@cortrex.co.uk or by using any unsubscribe option provided.


7. Sharing your personal data

We may share personal data with trusted third parties where reasonably necessary for business purposes, including:

  • website hosting and website management providers

  • IT, cloud storage and system providers

  • communication, scheduling and email providers

  • analytics and performance providers

  • payment, bookkeeping or professional service providers

  • legal, regulatory or compliance advisers

  • contractors or service providers supporting delivery of our services


We require third parties to respect the security of your personal data and to process it in accordance with applicable law.


We may also disclose personal data where required to do so by law, regulation, court order, or to protect our legal rights.


8. International transfers

Some of our service providers may store or process personal data outside the United Kingdom.


Where personal data is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place and that your personal data is protected in accordance with applicable data protection law.


9. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, contractual or reporting requirements.


Retention periods may vary depending on the nature of the relationship, the type of data, and whether there is an ongoing business, legal or regulatory reason to retain it.


10. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.


However, no data transmission or storage system can be guaranteed to be completely secure. You provide information at your own risk.


11. Your rights

Depending on the circumstances, you may have the right to:
 

  • request access to your personal data

  • request correction of inaccurate personal data

  • request erasure of your personal data

  • object to processing

  • request restriction of processing

  • request transfer of your personal data

  • withdraw consent where processing relies on consent

  • complain to the Information Commissioner's Office (ICO)


To exercise any of these rights, please contact us at info@cortrex.co.uk.


If you are unhappy with how we handle your personal data, you may complain to the UK Information Commissioner's Office at www.ico.org.uk.


12. Cookies

Our website may use cookies and similar technologies to distinguish you from other users, improve website performance, understand usage and support functionality.


Please see our Cookie Policy for further information.


13. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites. You should read their privacy policies separately.


14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.


15. Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:


CORTREX LTD
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@cortrex.co.uk
Telephone: 07386074063

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